Customer Information

Contractual partner of the customer/identity of the entrepreneur:

The contract languages available:

Only German and English are available as contract languages.

Information about the storage of the contract text:

The text of the contract will be stored by the seller in digital form for the purpose of processing the contract and kept for 3 years. The text of the contract will also be sent to the customer immediately after the conclusion of the contract by e-mail, including all terms and conditions of the contract. Here the customer can retrieve the text of the contract as long as the customer has saved this e-mail in his/her inbox. Should the customer need the contract text after he/she has already deleted the e-mail, the customer can request the contract text within the 3 years from the conclusion of the contract at info@improvemyprofile.com. The customer will receive the contract text immediately after the conclusion of the contract. The provider will then send the contract text to the customer again.

Reference to your legal warranty rights:

The statutory warranty rights exist without restriction.

Customer Service Information:

You can reach our customer service department at the following times using the means of communication specified in each case:

Chat: Mo-Fr von 9:00 Uhr – 18:00 Uhr

E-Mail: info@improvemyprofile.com

Reference to the dispute resolution platform of the EU Commission:

Online dispute resolution pursuant to Art. 14 (1) ODR Regulation:

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/

Information about participation in alternative dispute resolution:

The seller does not participate in any alternative dispute resolution procedure.